Access services is comprised of Central Scheduling, Outpatient Registration, Admitting, Insurance Verification, Cashier and ED Registration and Reception. Some benchmarks that we are very proud of include:
- Average wait/registration time is 9 minutes, compared to the national average of 11 minutes
- 60% of the Access Services are nationally Certified Healthcare Access Associates
- Outpatient Registration/Scheduling and ED Registration have been in the 90th percentile for the last 10 years
This department works closely as a team as a part of our revenue cycle management division.
Admitting Access Services Associate:
Registers and admits each account in hospital registration system following all departmental procedures to ensure compliance with state and federal regulations.
Obtains and determines the coordination of benefits and accurately inputs into computer software system following industry standards and departmental procedure.
Clearly documents in computer system all communication with patients and/or family members. Documents any exceptions to standard procedure.
Follows federal and state standards and complies with all regulatory guidelines.
Completes quality checks and reviews each registration for correct information. Seeks assistance and plans corrective action.
Handles departmental paperwork flow in a manner consistent with departmental policies and procedures.
Operates the bed control desk in an efficient and effective manner understanding and administering policies and processes.
Places patient in appropriate bed ensuring that resources are maximized and cohorting is appropropriate.
Fosters good communication between the ED, clinical nurse units, Infection Control, Nurse Managers and physician offices to insure proper and timely placement of the patient.
Clearly documents all necessary information on daily bed log.
Accurately completes pre-registration of accounts while maintaining flow of accurate paperwork. Always strives towards department goal of preregistrations 3 weeks in advance.
Works closely with Nursing Supervisors to ensure that patients are placed properly on the weekend shifts when limited resources are available.
Handles all phases of the Admitting Department including pre-registration, bed control and patient intake.
Contacts insurance companies after hours and on weekends via phone or web site to ensure proper precertification.
Understands patient throughput and functions as a strong advocate to facilitate patient movement.
Monitors hospital throughput by closely monitoring discharges and admissions in multiple software systems.
High School Diploma or Equivalent required.
Previous hospital experience in scheduling, registration or billing preferred.
Required Knowledge and Skills:
Knowledge of medical terminology and strong customer service skills.
Normal office environment with possible exposure to infectious patients.
Potential for exposure to blood and/or body fluids.
Sitting – Frequently
Standing/Walking – Occasionally
Kneeling/Stooping – Never
Bending/Climbing – Never
Reaching above shoulder, at waist or below waist – Rarely
Lifting/Pushing or Pulling up to 40 pounds – Occasionally
Lifting/Pushing or Pulling over 40 pounds – Never
Typing/Filing – Frequently
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At CentraState, we welcome and promote the diversity of our employee family! Each unique person contributes to the overall success of this organization. Our inclusive culture fosters an environment of professionalism and respect for personal differences.
Additionally, CentraState Healthcare System prohibits discrimination based on arbitrary consideration of such characteristics such as race, color, religion, national origin, ancestry, gender (including pregnancy), affectual or sexual orientation, gender identity or expression, marital status, age, physical or mental disability or limitation, medical condition, genetic information, or veteran or military status, as well as any other legally protected class of persons and acts, in accordance with applicable State and Federal laws.