Access Services Associate – Emergency Department Registration

Regular Part-Time

Location:

901 West Main Street, Freehold, NJ

Job Category:

CentraState Medical Center

Primary Shift:

Evening

Work Schedule:

3P-11P

Days and Hours:

3p-11p every other weekend

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Overview

CentraState Helathcare System, headquartered in Freehold, New Jersey is a leading non – profit healthcare delivery system in New Jersey. The System includes CentraState Medical Center a community-based hospital, an ambulatory campus, three senior living facilities and three free-standing community health pavilions, and a charitable foundation. As the 3rd largest employer in Monmouth County, CentraState Healthcare System continues to live up to its reputation of being a truly great place to work recently designated a Great Place to Work-Certified™ company.

 

Access services is comprised of Central Scheduling, Outpatient Registration, Admitting, Insurance Verification, Cashier and ED Registration and Reception. Some benchmarks that we are very proud of include:

  • Average wait/registration time is 9 minutes, compared to the national average of 11 minutes
  • 60% of the Access Services are nationally Certified Healthcare Access Associates
  • Outpatient Registration/Scheduling and ED Registration have been in the 90th percentile for the last 10 years

This department works closely as a team as a part of our revenue cycle management division. 

Responsibilities

Emergency Department Access Services Associate:

  • Completes bedside registration accurately and timely to ensure quality and privacy for positive clinical outcomes utilizing laptop computers.
  • Registers each account in hospital registration system following all departmental procedures to ensure compliance with state and federal regulations.
  • Obtains and determines the coordination of benefits and accurately inputs into computer software system following industry standards and departmental procedure.
  • Clearly documents in computer system all communication with patients and/or family members. Documents any exceptions to standard procedure.
  • Follows federal and state standards and complies with all regulatory guidelines.
  • Completes quality checks and reviews each registration for correct information. Seeks assistance and plans corrective action.
  • Handles departmental paperwork flow in a manner consistent with departmental policies and procedures.
  • Acts as liaison between patients and/or families and clinical staff providing support as needed.
  • Supports all policies pertaining to ED Registration. Is responsible for getting all consents including consents for minors, elderly, disabled or handicapped. Also responsible for starting the administrative consent process.
  • Functions as a support part of the ED clinical team reacting urgently and appropriately to the needs of the ED clinical staff.
  • Supports the Outpatient Registration department after hours and weekends.
Qualifications

Education:

High School Diploma or Equivalent required or minimum 5 years’ experience in healthcare related clerical position in lieu of diploma

 

Work Experience:

Previous hospital experience in scheduling, registration or billing preferred

 

Required Knowledge and Skills:

Knowledge of medical terminology and strong customer service skills

About Us

CentraState Healthcare System aims to enhance the health and well-being of our communities through the compassionate delivery of quality healthcare. We are confident that you will find success within CentraState Healthcare System, which is Magnet Recognized and was designation a Great Place to Work-Certified™ company by Great Place to Work®. When you bring your talent to CentraState, you are joining a trailblazing healthcare facility, committed to providing in high-quality, patient-focused care. Join us in making incredible strides in healthcare, and making a difference in our community.

 

We believe in enriching the lives of our employees through work/life balance initiatives, tuition assistance, career advancement opportunities and much more.

 

Find out why our employees love their jobs and being part of the CentraState family!

 

What We Offer:

  • Highly competitive compensation
  • Excellent benefits package and rewards program
  • Leading edge technology
  • Great staff-to-patient ratio’s
  • Career Development and Growth Opportunity
  • Tuition Reimbursement Program
  • Comprehensive Retirement / Savings Programs
  • Continuing Education / Onsite Training
  • A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care
  • Profit Sharing Program
  • Concierge Services with Work & Family Benefits
  • Magnet recognized healthcare facility
Commitment to Diversity and Inclusion

At CentraState, we welcome and promote the diversity of our employee family!  Each unique person contributes to the overall success of this organization. Our inclusive culture fosters an environment of professionalism and respect for personal differences.

 

Additionally, CentraState Healthcare System prohibits discrimination based on arbitrary consideration of such characteristics such as race, color, religion, national origin, ancestry, gender (including pregnancy), affectual or sexual orientation, gender identity or expression, marital status, age, physical or mental disability or limitation, medical condition, genetic information, or veteran or military status, as well as any other legally protected class of persons and acts, in accordance with applicable State and Federal laws.