Access services is comprised of Central Scheduling, Outpatient Registration, Admitting, Insurance Verification, Cashier and ED Registration and Reception. Some benchmarks that we are very proud of include:
- Average wait/registration time is 9 minutes, compared to the national average of 11 minutes
- 60% of the Access Services are nationally Certified Healthcare Access Associates
- Outpatient Registration/Scheduling and ED Registration have been in the 90th percentile for the last 10 years
This department works closely as a team as a part of our revenue cycle management division.
Emergency Department Access Services Associate:
Completes bedside registration accurately and timely to ensure quality and privacy for positive clinical outcomes utilizing laptop computers.
Registers each account in hospital registration system following all departmental procedures to ensure compliance with state and federal regulations.
Obtains and determines the coordination of benefits and accurately inputs into computer software system following industry standards and departmental procedure.
Clearly documents in computer system all communication with patients and/or family members. Documents any exceptions to standard procedure.
Follows federal and state standards and complies with all regulatory guidelines.
Completes quality checks and reviews each registration for correct information. Seeks assistance and plans corrective action.
Handles departmental paperwork flow in a manner consistent with departmental policies and procedures.
Acts as liaison between patients and/or families and clinical staff providing support as needed.
Supports all policies pertaining to ED Registration. Is responsible for getting all consents including consents for minors, elderly, disabled or handicapped. Also responsible for starting the administrative consent process.
Functions as a support part of the ED clinical team reacting urgently and appropriately to the needs of the ED clinical staff.
Supports the Outpatient Registration department after hours and weekends.
High School Diploma or Equivalent required.
Previous hospital experience in scheduling, registration or billing preferred.
Required Knowledge and Skills:
Knowledge of medical terminology and strong customer service skills.
Normal office environment with possible exposure to infectious patients.
Potential for exposure to blood and/or body fluids.
Sitting – Frequently
Standing/Walking – Occasionally
Kneeling/Stooping – Never
Bending/Climbing – Never
Reaching above shoulder, at waist or below waist – Rarely
Lifting/Pushing or Pulling up to 40 pounds – Occasionally
Lifting/Pushing or Pulling over 40 pounds – Never
Typing/Filing – Frequently
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CentraState Healthcare System prohibits discrimination based on arbitrary consideration of such characteristics such as race, color, religion, national origin, ancestry, gender (including pregnancy), affectual or sexual orientation, gender identity or expression, marital status, age, physical or mental disability or limitation, medical condition, genetic information, or veteran or military status, as well as any other legally protected class of persons and acts, in accordance with applicable State and Federal laws.