The Emergency Department Care Coordinator (EDCC) works in collaboration with the Emergency Department Physicians, mid-level providers, nurses and appropriate departmental managers/directors. The core purpose of the EDCC is to work to connect ED treated and released patients to CentraState Medical Center outpatient services, programs and PCP providers.
- Works with the ED team to collaboratively formulate appropriate and realistic discharge plans
- Uses knowledge of current information on CentraState’s ambulatory and out-patient resources and refers patients to the resources needed to prevent ED visits and hospital admissions
- Understands other community agencies and works with these agencies to identify potential resources for resolving patient’s, psychosocial, financial, transportations or barriers to accessing ambulatory and out-patient care
- Communicate with insurance representatives to enable financial coverage of post-acute services
Associates Degree preferred
Experience in Population Care Coordination, management of transitions in care and ambulatory follow up care preferred
Experience with medical terminology
Experience with payers including Medicare, Medicaid, self-pay, charity care and commercial insurance products, with a firm understanding of eligibility, coverage, prior authorizations, co-insurance, deductibles, and other related issues
Knowledge of the community, its transportation system, its services for the disabled, its nursing homes, its clinics, its hospitals, and their departments such as emergency rooms, radiology facilities, etc.
Required Knowledge, Skills and Abilities:
Extensive familiarity with CentraState Medical Center programs; Critical thinking and problem solving skills; Ability to effectively utilize resources to meet patient needs; a willingness and ability to break down barriers to care for patients; Strong effective communication skills and enthusiasm for the work
Works in a normal hospital Emergency Department environment with frequent exposure to sick or injured patients. Works with outpatient populations, treated and released ED patients.
Daily potential for exposure to blood and/or body fluids.
Sitting – Rarely
Standing/Walking – Continuously
Kneeling/Stooping – Occasionally
Bending/Climbing – Occasionally
Reaching above shoulder, at waist or below waist – Occasionally
Lifting/Pushing or Pulling up to 40 pounds – Occasionally
Lifting/Pushing or Pulling over 40 pounds – Occasionally
Typing/Filing – Frequently
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At CentraState, we welcome and promote the diversity of our employee family! Each unique person contributes to the overall success of this organization. Our inclusive culture fosters an environment of professionalism and respect for personal differences.
Additionally, CentraState Healthcare System prohibits discrimination based on arbitrary consideration of such characteristics such as race, color, religion, national origin, ancestry, gender (including pregnancy), affectual or sexual orientation, gender identity or expression, marital status, age, physical or mental disability or limitation, medical condition, genetic information, or veteran or military status, as well as any other legally protected class of persons and acts, in accordance with applicable State and Federal laws.