- Assists in the delivery of coordinated team based care under the supervision of Population Care Coordinator.
- Supports patients in the disease self-management process.
- Participates in activities related to patient centered medical home initiative.
- Performs tasks delegated by the Population Care Coordinator, Medical Director, and Physicians.
- Performs administrative duties and assists physicians as part of the clinical care team.
- Confers with physicians regarding any incomplete patient test/consults or other incomplete orders.
- Triages and responds to patient communications in accordance with practice policy.
- Assists with scheduling patients for office visits, tests and treatments. Coordinates care between patients, physicians, specialists and other facilities.
- Coordinates care with disease management, case management programs and other community programs, and ensures patient’s plan of care is updated.
- Communicates with patients and provides education, motivational interviewing and health coaching as needed, to ensure patients’ understanding of the disease self-management process.
- Works with care team to identify and resolve barriers to patients’ plans of care.
- Contributes to development of policies and procedures.
- Participates in professional development activities, maintains professional affiliations, and participates in huddles and staff meetings as appropriate.
- Creates, maintains, copies and files patient records and other information as needed.
- Complies and condenses technical and statistical data for reports and records.
- Maintains strict confidentiality.
- Treats staff, physicians, visitors and patients with dignity and respect.
- Performs other related work and duties as needed and/or delegated by Population Care Coordinator, Medical Director and/or Physicians.
- High School Diploma or Equivalent required
- Medical Assistant Certification
- Must obtain licensed practical nurse (LPN) or registered nurse (RN) license within 4 years.
- BLS certification required
- Maintain a current and valid driver’s license
- A minimum of 2 years’ experience in a physician’s office setting.
- Knowledge of Electronic Health Record systems required; NextGen preferred
- Knowledge of medical practice and care
- Knowledge of examination, diagnostic and treatment room procedures
- Knowledge of medical equipment and instruments
- Ability to assist in a variety of treatments and medications.
- Ability to take vital signs.
- Skill in developing and maintaining clinical quality assurance.
- Skill in identifying and resolving problems.
- Ability to maintain records and record test results.
- Ability to interpret, adapt and apply guidelines and procedures.
- Ability to use good reasoning and judgment and react calmly in emergency situations.
- Ability to establish and maintain effective team focused relationships with patients, medical staff, co-workers and public.
- Ability to read, write and communicate orally and in writing.
- Proficiency in operating a computer.
The work of this position is performed in an environmentally controlled office setting. This position requires the ability to work as a member of a healthcare team, under pressure and with diverse populations, including staff, providers, clients, patients, insurance companies and other members of the public on a regular basis. This position may cause exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinical environment.
- Stand for extended periods of time; push, pull, reach, sit stand and bend.
- Have full range of body motion, including handling and lifting patients if needed.
- Have hand-eye coordination and manual dexterity needed to operate a keyboard, mouse, photocopier, telephone, fax, calculator and medical equipment.
- Have normal range of hearing and eyesight, to records, prepare and communicate appropriate reports; specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
- Occasionally lift and carry up to 20 pounds.
Note: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CentraState Healthcare System prohibits discrimination based on arbitrary consideration of such characteristics such as race, color, religion, national origin, ancestry, gender (including pregnancy), affectual or sexual orientation, gender identity or expression, marital status, age, physical or mental disability or limitation, medical condition, genetic information, or veteran or military status, as well as any other legally protected class of persons and acts, in accordance with applicable State and Federal laws.